FAQ

Sizing 

Q: How do I find the right size? 
A: Each product page includes a size chart to help you choose the perfect fit. If you’re between sizes, we recommend sizing up for a relaxed look. 

Returns 

Q: Can I return or exchange a shirt? 
A: Because all our t-shirts are printed on demand, we don’t accept returns or exchanges for wrong size or change of mind. Be sure to check the size chart before ordering. 

Q: What if my shirt arrives damaged or there's a print issue? 
A: We’ve got you. If your item arrives with a defect, send us a photo and your order number within 14 days. We’ll sort it out quickly - at no extra cost to you. 

More about our T-shirts 

Q: What kind of t-shirts do you sell? 
A: Our t-shirts are designed to celebrate bold living and everyday style. We use premium-quality cotton and blends, printed on demand by our partner, Gelato, to ensure each piece is made just for you. 

Q: Can I customize a design? 
A: We occasionally offer personalization! If you’d like a custom version of a design, feel free to contact us - we’d love to hear your idea. 

Delivery 

Q: Will I get tracking information? 
A: Absolutely! As soon as your shirt ships, we’ll email you a tracking link. 

Q: Why did my order arrive in two packages? 
A: To get your order to you faster, some items may ship separately if they’re printed in different locations. Don’t worry - tracking will be provided for each. 

Payment 

Q: What payment methods do you accept? 
A: We accept all major credit/debit cards, PayPal, and other secure payment methods. 

Sustainability and Production  

Q: Who prints your shirts? 
A: We work with Gelato, a trusted print partner. They produce your shirt at the facility closest to you, reducing carbon emissions and delivery times. 

Q: Are your shirts ethically made? 
A: Yes. We partner with suppliers who prioritize responsible manufacturing practices. Our t-shirts are printed in facilities that adhere to strong environmental and labor standards. 

If you have any further questions, concerns or need assistance, please feel free to contact us.

Email: contact@hellovivelavie.com
Business Name: Vive La Vie Ltd
Company Number: 16529788

We aim to respond to all enquiries within 2 business days.